Return Policy

Return

100% satisfaction guaranteed!

At J&D Tech, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of undamaged products within 30 days of receipt. The following rules apply:

  • Before returning any items, please contact our Customer Service team (support@jndtek.com) to let us know your problem. We will take quick and appropriate action to assist you.
  • Returned items must be in original packaging, including all accessories, manuals, and documentation.
  • Established proof of purchase is required.
  • For non-quality related warranty claims, customer is responsible for shipping costs.
  • J&D Tech reserves the right to determine the condition and salability of returned items.

 

Refund

All returned items will be inspected upon arrival. For non-quality related returns, if our Quality Control team think items are not in new condition, we may not be able to issue a full refund. 

Once returns have been inspected, refunds will be returned to the original method of payment and the estimated time is 3 business days from the receipt of your return in our warehouse.

Shipping fees are nonrefundable.

Please feel free to contact us at support@jndtek.com if you have any question.

 

Frequent Asked Questions

Q: Can my order be delivered internationally?
A: Yes. We are pleased to provide an enhanced international shopping experience for customers worldwide, with support for many more coming soon. 

Q: Can I cancel an order?
A: Please contact us immediately if you want to cancel an order. We will try best to satisfy this request. However, once your order has begun processing, changes or cancellations will not be possible.

Q: When will my order ship?
A: 
With COVID-19, we are following local health mandates and taking additional precautions to help ensure the safety of our customers and employees. This may increase the time it takes to process and ship your order - currently up to 5 business days. Additionally, we may not able to offer expedited shipping at the moment. We appreciate your patience and understanding. You can find more details here.

Q: What payment methods do you accept?
A: We accept major credit cards and PayPal. Your details are safe with us as we take security very seriously.

Q: Can I return a gift?
A: Yes. Gift recipients may return eligible gift items to our warehouse. Refunds for gifts will be issued as a J&D Tech online credit, redeemable at www.jndtek.com.

Q: Do you have late-return fees?
A: Returns on items received after warranty periods are accepted at our discretion. Please contact us for further help.

Q: I received an incorrect product. What should I do?
A: Please contact us with your order ID, our Customer Service team will be glad to help. 

Q: I didn't receive the package. What should I do?
A:  Please contact us with your order ID, our Customer Service team will be glad to help.